Built by an operator-led team for the reality of service

Don't leave your service to guesswork.

Guestwork gives independent UK restaurants live floorplan control, assisted service intelligence, multi-area table allocation, staff day views, walk-ins, and matrix timing from one clear screen.

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Single to multi-venue Any size or layout Service-led teams

Guestwork floorplan and booking list interface

Online bookings are not enough when service starts.

See every booking beside the floorplan Move between different areas of your restaurant Ask for help and Guestwork picks the best table Track upcoming, seated, completed, and attention bookings Handle quick walk-ins during service Control date, time, and service from one screen

Who Guestwork is for

Independent venues that need control more than another marketplace.

Guestwork is for owner-operators and front-of-house managers who already have demand, but need a calmer way to seat guests, turn tables, and keep staff aligned during service.

Real room layouts

Main room, upstairs, outside, private dining, or awkward corners: manage areas separately without losing the whole picture.

Fast staff decisions

Covers, notes, statuses, table numbers, and walk-ins stay visible so the team does not hunt across screens.

Service flow first

The matrix view shows when tables turn, where pressure builds, and how the evening is actually shaping up.

Stop paying per cover for customers you already earned.

Some booking apps promise more covers, then quietly turn your regulars and direct-demand guests into a recurring cost. If an existing customer books through a platform charging up to 4 pounds per cover, that fee comes straight from the thin profit left after food, labour, rent, VAT, utilities, and service.

Owner reality

More covers is not the same as more profit when the platform is cannibalising the customer base your restaurant already built.

Read the article

Why Guestwork

Built by an operator-led hospitality team
Made around the way a dining room is actually run
Designed to replace booking tools that do not understand tables
Built for independents that need control without marketplace overhead

How Guestwork is different

The big platforms optimise for reach. Guestwork optimises for the shift.

ResDiary, SevenRooms, OpenTable, Tock, TheFork, and newer independent tools all have useful ideas: discovery, marketing, integrations, automation, white-label booking, and analytics. Guestwork's starting point is narrower and more practical: help a real team control tables during live service.

Most platforms focus on Guestwork focuses on

Discovery, marketing, and new diner reach Controlling the guests already in your service flow

Generic availability slots and booking rules Live floorplan, room areas, and table-by-table decisions

Reports and dashboards after service A staff screen that helps while the rush is happening

Broad enterprise workflows and heavy setup A practical setup shaped around your actual restaurant

Treating tables as capacity behind a booking form Showing the exact table, area, status, and timing pressure in service

Automated rules that assume every shift behaves the same Service controls your team can adjust when the room changes

Guest data mainly for marketing and re-engagement Guest notes, booking context, and follow-up that help the next visit run better

One-size-fits-all workflows across very different venues Room, floorplan, and service settings that fit single-site and multi-venue teams

Maximise profit from the floor you already have.

Growth is not only about finding more covers. Guestwork studies how your tables, service rhythm, booking patterns, and pressure points behave, then uses assisted service intelligence to help you seat smarter, protect turns, reduce gaps, and earn more from the same room without adding more admin.

Finds stronger table matches for each booking Spots dead gaps, weak turns, and pressure points over time Recommends floor decisions that protect margin during service

Made after years of watching booking systems miss the reality of service.

Guestwork started from the daily pressure of running a restaurant, not from a spreadsheet of software features. The problem was simple: online booking tools could collect a reservation, but they did not always help the team run the room.

The floor is the real system

In service, the question is not only who booked. It is which table they fit, which area is open, how long the table is held, and whether the kitchen can handle the next wave of arrivals.

Staff need speed, not admin

A booking system should help the person on the floor make quick decisions. Guestwork is designed around day view, table status, walk-ins, notes, and clear actions during a busy shift.

Independents need control

Independent restaurants should not have to bend their service around a generic booking tool. Guestwork gives control over rooms, tables, floorplans, and booking flow without making the system feel heavy.

Control every room before service starts.

Guestwork shows each area separately, so your team can see available and reserved tables before the rush begins.

Different restaurant areas in one view
Available and reserved tables clearly marked
Cover ranges visible before a table is selected

Guestwork room status view showing available, reserved, and overdue tables by area

Guestwork staff day view with service filters, busiest periods, busiest tables, and reservation actions

Give staff the day view they actually need.

See covers, arrivals, occupancy, booking status, notes, and table numbers without digging through separate screens.

Daily cover and occupancy totals
Upcoming, arrived, seated, dining, completed, cancelled, and no-show filters
Cancel bookings and release tables immediately

Mobile service control

No matter your device, command the floor.

Guestwork is available through the web and native apps, keeping the service view usable on phones, tablets, and computers. The team can check table status, search bookings, and move through rooms without stepping away from the floor.

Floorplan and booking controls designed for smaller screens
Access from browser-based workflows and native app experiences
Fast room tabs for all dining areas of your venues

Guestwork mobile service view showing floorplan rooms, table cards, and booking search

Time matrix

See table pressure across the evening.

The matrix view maps bookings against time, so staff can see exactly where each reservation sits and when a table becomes free again.

Table by table Reservation blocks stay tied to the exact tables they occupy.
Multi-table clarity Large bookings appear across every assigned table.
Service flow Drag-friendly timing helps the team adjust the shift.

Main room 18:00-23:00

Guestwork time matrix view showing reservation blocks by table and booking time

Table pressure indicator

Pressure? Pressure's for tyres!

Guestwork ranks the busiest tables and forecasts kitchen load by service window, so the team can see where bookings, covers, and courses are stacking up before that pressure spills onto the floor.

Table pressure shows where guests are concentrated. Kitchen load shows when the work lands. Together they give staff a calmer way to pace the shift.

Highest-pressure tables ranked at a glance
Kitchen load grouped by 15-minute arrivals and courses
Helps the team spread turns, protect timings, and avoid blind spots

Guestwork table pressure indicator ranking the busiest tables by bookings and covers

Guestwork kitchen load forecast showing expected pressure by 15-minute service windows

Build your real floorplan, not a rough sketch.

The editor lets you place tables, walls, doors, bars, stairs, labels, and blocks into their real positions for each area.

Drag tables into exact positions for every room
Snap to grid or fine-tune coordinates by percentage
Save backups and restore previous floorplans

Guestwork floorplan editor with grid, table positions, and selected table controls

Full audit trail

Know what changed, who changed it, and why.

Guestwork writes key booking, pacing, override, SMS, and recovery events to an audit timeline, so managers are not left guessing after a busy service.

When a reservation changes, a pacing rule is overridden, or a message fails, the trail stays visible for review and recovery.

Undo and recovery logs for operational changes
Manager overrides and server-side rechecks recorded
Helps teams review decisions after the shift

Guestwork undo and recovery audit trail showing reservation edits, pacing overrides, and SMS failures

Features

Live floorplan Date and time control Reservation list Room and area tabs Matrix view Service heatmaps Service timing control Floorplan editor Staff day view Phone, tablet, and computer

Why restaurants can trust Guestwork

This is not software made from the outside looking in. Guestwork is being built by an operator-led team that understands bookings, covers, late changes, table pressure, staff handovers, and the difference between a calm list and a busy restaurant.

Operator-led product thinking

Product decisions come from real floor-service problems, not from abstract, out-of-touch assumptions or a generic marketplace playbook.

Hospitality plus technology

The team combines restaurant operating experience with the technical understanding needed to build, improve, and support the system.

Built in public with real feedback

Guestwork is shaped around actual restaurant workflows: floorplan setup, staff day view, room control, booking status, matrix view, and table release.

Focused on independents

The aim is practical control for restaurants, cafes, bars, and private dining venues that need a clear system without losing their way of working.

Built for independent hospitality teams.

Restaurants
Cafes
Bars
Private dining venues

Built for independent operators of any size, from one room to multiple venues, with teams that need bookings, walk-ins, statuses, and table decisions in one place.

Guestwork growth centre showing waitlist, rebooking, deposits, and follow-up tools

Built by an operator-led team.

Guestwork is led by people who understand restaurant service from the floor, not only from a software roadmap. The team is building a booking system that understands the room, not just the reservation.

The goal is to give independent restaurants software that feels like it was made by a team that has watched bookings arrive, handled awkward table changes, and still needed service to run smoothly.

Operator-led product decisions
Hospitality and technical experience
Built around real service pressure

Restaurant booking advice from the floor.

Articles about table control, pacing, guest records, and why Guestwork is being built around the pressure of real restaurant service.

Assisted service intelligence

Ready before Quandoo switches off?

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Book a Guestwork demo

Tell us a little about your venue and the Guestwork team will come back with a time to walk through the product.